Speakers

Richard Hayler has led IBAS (Independent Betting Adjudication Service) since 2011, guiding the UK’s longest-established gambling Alternative Dispute Resolution service through many regulatory and legislative changes. He is also a non-exec director of UK horse racing’s Starting Price Regulatory Commission.

IBAS was launched in 1998 and provides a service for consumers and licensed gambling business to seek independent resolution to disputes, through adjudication, mediation and informal advice. The majority of IBAS’s work relates to the UK and Republic of Ireland but the service considers requests for participation in the scheme from operators in other licensed territories. IBAS supports the UK government’s objective to create a gambling ombudsman – a one-stop shop for all consumer disputes and complaints concerning gambling.