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Got questions?

We want to help you in any way we can. We've answered the most frequently asked questions about the event so that you can efficiently plan your visit.

This page is updated accordingly and is dated for when new developments appear. 

Latest UPDATE: 17.04.24

However, if you can't find the answer to your question below, please email in at IGBLive.support@clariongaming.com

Registration and Passes

When is iGB L!VE 2024?

iGB L!VE will take place from 16-19 July 2024.

The Expo days are Wednesday 17 and Thursday 18 July. On Tuesday 16 July, attendees are able to collect their badges and attend the official Welcome Drinks, sponsored by WPN at Strandzuid, from 18:00 to 23:00.

On Friday 19 July, we will be hosting another networking event (Unwind Sessions) from 12:00 to 14:00.

Where is iGB L!VE being held?

iGB L!VE is held at Amsterdam RAI - the biggest exhibition space in the Netherlands.

NEW FOR 2024: This year, the event will be held in halls 10, 11 and 12.

For more information and to plan your journey to suit your needs, please visit the official RAI Amsterdam website HERE.

Will I need to be vetted if I'm an affiliate or introducing broker?

Please note that iGB L!VE is a free-to-attend and we WILL NOT be vetting affiliates and IBs.

However, we will still be using 'Affiliate' as a registration type and it's important that you do not select this if you are not an affiliate or introducing broker. This ensures that those looking to meet affiliates are not misled by the visitor type on someone's badge. 

Affiliates

Also called publishers or webmasters, an affiliate is a person that refers traffic (in this case players) to an operator website, for example pokerlistings.com would refer a player to 888.com. The affiliate is then paid a revenue share or CPA (cost per acquisition) for each of the players they send.

Introducing brokers

An introducing broker (IB) is a person or institution who has all the functions of a broker, except to accept money or any type of investment. The introducing broker (IB) usually refers its clients to a dealer and, in return, receives compensation, such as commissions.

Registering as an affiliate or introducing broker

If you are not sure if you qualify as an affiliate or IB, please email us directly at iGBLive.support@clariongaming.com with details of your business. If you register as an affiliate or IB under false pretense, we reserve the right to ask you to re-register and change your badge on the day. 

I need a visa to attend iGB L!VE - can you help?

If you require a visa invitation letter for iGB L!VE 2024 please register first. Upon registration you will receive a confirmation email with your unique registration key which you require to download a visa invitation letter here. If you have any issues please email IGBLive.support@clariongaming.com

I am a member of the non-gaming media. Can I attend the show as a reporter or journalist? 

All film or photography taken at iGB L!VE is the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast without prior permission. The organisers retain the right to remove anyone from the hall, should they be seen photographing or filming in prohibited areas. 

Photography and Videography passes will be available soon.

Entry is at the discretion of the iGB L!VE organisers, who reserve the right to exclude any person(s) without prejudice.

In the event of a member of the non-gaming media gaining access without the above permission or if they have gained entry to iGB L!VE using false information or credentials or have deliberately withheld information, they will be ejected from the exhibition. Film and content taken at iGB L!VE will remain the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast.

Is there an age restriction to attend the event?

iGB L!VE is a strictly over 18's event. We are operating on a 'Challenge 25' basis, therefore if you are fortunate enough to look under 25, please ensure you bring ID in the form of your passport or drivers license as we will be checking on the door. Please note that this applies even if you have attended previous events.

Badge

Will you be mailing me my badge or do I pick it up at the exhibition venue?

Once your registration has been finalised, you will receive an email with your e-badge for the event (these will be sent out before the event). It is imperative that you bring this along to registration in order to be able to enter the show. Your e-badge MUST be printed or available to scan on your mobile device. With extra safety measures in place, this is the fastest and safest way to gain entry.

How do I get my e-ticket? 

An email confirmation will be sent to your inbox with your iGB L!VE ticket voucher, please bring it with you and print your badge at the show.

The details on my badge are incorrect, how can I change it?

You can edit or amend your registration details by clicking here and logging in with your email

If you’re unable to do so, please reach out to us at IGBLive.support@clariongaming.com with the changes you would like to make and we will be happy to sort this out for you as well as resending your confirmation email. 

Do you offer press passes to the event?

If you are interested in getting a press pass click here

How do I access the event app?

The official iGB L!VE Event App offers registered attendees and exhibitors a way to network, view the agenda and attendee list, connect with sponsors and exhibitors, and schedule private meetings before and during the event. The app is now live and available to download here.

 

What if I don't want to appear on the app?

You can choose at any time to make yourself visible or invisible. To find out how, please click here

Housekeeping

Is there a lost and found?

If you have lost lost something, please visit the lost & found RAI link here

Sponsors