Speakers

Emma Lee is helping redefine how organisations embed customer protection—moving beyond compliance to create cultures where education, innovation and cross-functional collaboration make every customer interaction safer.

Passionate about creating meaningful cultural change, Emma has led the design and delivery of immersive learning experiences that equip colleagues at every level with the knowledge, confidence and behaviours needed to support customers effectively. She has played a key role in embedding customer safety into organisational strategy through workforce capability, leadership engagement and evidence-based education.

As a speaker, she focuses on how organisations can move beyond compliance to build cultures where customer protection is embedded into everyday decision-making, leadership and innovation.