As calls grow for stronger consumer protection in gambling, independent redress mechanisms are becoming central to industry reform. This session examines the rise of ombudsman models and their potential to deliver fairness, accountability, and trust across global markets. Exploring the UK’s establishment of an independent Gambling Ombudsman to address social responsibility complaints and close gaps in consumer redress. Examining key challenges in building a fair, credible, and consistent dispute resolution system. Assessing the potential impact on industry practices, player trust, and regulatory expectations.