Head of Customer Success, Vaix.ai
Duncan began his career in Fintech design and technology before we started calling it that. He quickly identified a disconnect between technology, it’s users, and the bigger socio-cultural picture. In pursuit of making a difference, he achieved a Masters with Distinction in Human Communication and Computing from the University of Bath, UK. After consulting in the investment and insurance industries, he moved to Ireland to lead a team of user experience designers at Paddy Power. There, and later at BetBright he began working on award-winning personalization systems for iGaming services, knowing that machine learning is our next design canvas. As founder of Tomorrow Studios, Duncan is also known for leading the strategy and design of automated experiences in the telecoms, e-learning, legal, logistics, and security industries. He is now Head of Customer Success with VAIX.ai, a maturing AI start-up that transforms customer entertainment and employee experiences at scale and across all touchpoints to deliver exceptional business outcomes.