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FAQs

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Got questions?

We want to help you in any way we can. We've answered the most frequently asked questions about the event so that you can efficiently plan your visit.

However, if you can't find the answer to your question below, please Tweet us or email info@igamingbusiness.com

Where is iGB Live! being held?

The Amsterdam RAI

iGB Live! and iGB Affiliate Amsterdam are held at Amsterdam RAI - the biggest exhibition space in the Netherlands.

Address: Hall 8, Amsterdam RAI, Europaplein, 1078 GZ Amsterdam, Netherlands

How do I get to Amsterdam?

Amsterdam is one of the most accessible countries in the world, there are connecting flights from all over Europe, the United States and Australia.

Amsterdam Airport Schiphol is just fifteen minutes from Amsterdam RAI, whether travelling by car, train, taxi or bus.

Do I qualify as an affiliate or introducing broker?

Please note that iGB Live! and iGB Affiliate Amsterdam are free-to-attend. We do however still vet all affiliates and IBs as this is a significant part of the show. This ensures that those looking to meet affiliates are not misled by the visitor type on someones badge. 

Affiliates

Also called publishers or webmasters, an affiliate is a person that refers traffic (in this case players) to an operator website, for example pokerlistings.com would refer a player to 888.com. The affiliate is then paid a revenue share or CPA (cost per acquisition) for each of the players they send.

Introducing brokers

An introducing broker (IB) is a person or institution who has all the functions of a broker, except to accept money or any type of investment. The introducing broker (IB) usually refers its clients to a dealer and, in return, receives a compensation, such as commissions.

Registering as an affiliate or introducing broker

If you are not sure if you qualify as an affiliate or IB, please email us directly at info@igamingbusiness.com with details of your business. We will then be able to let you know if you are liable for an affiliate badge. If you register as an affiliate or IB under false pretense, we reserve the right to ask you to re-register and change your badge on the day. 

We ask for your help in letting us know immediately if you believe someone has registered as an affiliate or IB who should not have. Please approach any member of the events team who will deal with this in the strictest confidence.

I need a visa to attend iGB Live! - can you help?

If you require a visa invitation letter for iGB Live! 2020 please fill out the form in the link below and you will receive your invitation letter as soon as you’ve filled it out!

You will need a registration key to access the form, this can be found on your confirmation email but if you having trouble locating it, please email Operations@clariongaming.com.

https://registration.n200.com/survey/0t1jcr53cl4zl

Will you be mailing me my badge or do I pick it up at the exhibition venue?

Once your registration has been finalised, you will receive an email with your bar-coded ticket for the event. It is imperative that you bring this along to registration in order to collect your name badge. With the number of delegates increasing at every event, it is the fastest way to gain entry.

Tickets can either be collected at pre-registration on the 14 July between 13:00 - 19:00 at the RAI. Alternatively, you can pick them up from 09:30am on the first day of iGB Live! or from 10:00am on the second day.

How do I get my e-ticket? 

Affiliates and introducing brokers: An email confirmation will be sent to your inbox once you've registered however please allow 5 working days for us to validate your affiliate/introducing broker status. Your barcoded e-ticket will be sent to you once we have validated your status. We will contact you if your registration has been unsuccessful, as your affiliate or introducing broker status will need to be validated in order to gain entry to the conference with an affiliate or IB badge. This is standard procedure to ensure that we can continue to provide high quality events completely FREE of charge for all affiliates and introducing brokers. 

All other tickets: Email confirmation will be sent to your inbox once you've registered.

Your E-Ticket can be used onsite to collect your badge at one of our registration desks.

Do I need my e-ticket?

For the fastest way to gain entry to the event, it is advised that you bring your e-ticket with you when registering. The e-ticket holds all your details that the iGB Live! staff need to hand you your pass, so you can enter the exhibition, conference and networking parties.

If you do not have your e-ticket, don't worry , you can still find your badge using your name or email address. Please bring ID with you. 

If you have any queries about your registration, please contact hello@clariongaming.com.

Is there an age restriction to attend the event?

iGB Live! and iGB Affiliate Amsterdam are strictly over 18's events. We are operating on a 'Challenge 25' basis, therefore if you are fortunate enough to look under 25, please ensure you bring ID in the form of your passport or drivers licence as we will be checking on the door. Please note that this applies even if you have attended previous events.

The details on my e-ticket are wrong. How do I change them?

On your registration email you should have received a unique registration key in your confirmation email.

You can log back in to registration using your unique key to amend your details.

If you are still having issues, please email hello@clariongaming.com.

Do you offer media passes to the event?

If you are interesting in becoming a media partner please click here and complete the attached form. 

Press passes will be available soon.

I am a member of the non-gaming media. Can I attend the show as a reporter or journalist? 

 

All film or photography taken at iGB Live! and iGB Affiliate Amsterdam is the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast without prior permission. The organisers retain the right to remove anyone from the hall, should they be seen photographing or filming in prohibited areas. 

Photography and Videography passes will be available soon.

Entry is at the discretion of the iGB Live! and iGB Affiliate Amsterdam organisers, who reserve the right to exclude any person(s) without prejudice.

In the event of a member of the non-gaming media gaining access without the above permission or if they have gained entry to iGB Live! using false information or credentials or have deliberately withheld information, they will be ejected from the exhibition. Film and content taken at iGB Live! will remain the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast.

I have concerns about coronavirus. Is it safe to attend iGB Live?

iGB Live! continues to monitor the coronavirus/COVID-19 situation closely. Ensuring the safety of all exhibitors and visitors to our events is our top priority, and we will keep all attendees fully informed of any developments.

There are no attendees to iGB Live! registered from China and highly affected areas (as specified by local government guidelines in the event host country) and we are unable to admit any attendee from these affected areas. As an added precaution, we have implemented  a number of additional safety measures:

  • Increased cleaning and disinfection programme across all high-volume touchpoints, e.g. catering areas, surfaces, handrails, WCs, entrances/exits, public touch-screens etc., along with the use of correct cleaning/sanitising materials and products.
  • Increased onsite medical support. 
  • Increasing the availability of sanitising and disinfection materials for public use.
  • Issuing advice to exhibitors on implementing effective cleaning and disinfection of stands and offices along with guidance on personal hygiene measures and common preventive behaviour.
  • Installing signage onsite reminding attendees of hygiene recommendations.
  • Ensuring that microphone, headsets, presentation laptops, clickers are cleaned between each use and glass disinfecting for all speaker sessions.

 

Meanwhile, we strongly recommend you follow your own country’s advice on travel before starting your journey to iGB Live!.

If you have any further queries, please do not hesitate to get in touch through hello@clariongaming.com.

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