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Got questions?

We want to help you in any way we can. We've answered the most frequently asked questions about the event so that you can efficiently plan your visit.

This page is updated accordingly and is dated for when new developments appear. 

Latest UPDATE: 25.01.23

However, if you can't find the answer to your question below, please Tweet us or email

When is iGB Live! 2023?

iGB Live! will take place from 11-14 July 2023.

Where is iGB Live! being held?

The Amsterdam RAI

iGB Live! is held at Amsterdam RAI - the biggest exhibition space in the Netherlands.

Address: Hall 8, Amsterdam RAI, Europaplein, 1078 GZ Amsterdam, Netherlands

What is iGB Live! Online?

iGB Live! Online is a free-to-attend online event that first took place in July 2020. iGB Live! Online offers unique networking opportunities and exclusive content. In 2022, we will be presenting iGB Live! Online for the third time, alongside the live events, for those who are unable to travel but don't want to miss out! Find out more here.

Will I need to be vetted if I'm an affiliate or introducing broker?

Please note that iGB Live! is a free-to-attend and we WILL NOT be vetting affiliates and IBs.

However, we will still be using 'Affiliate' as a registration type and it's important that you do not select this if you are not an affiliate or introducing broker. This ensures that those looking to meet affiliates are not misled by the visitor type on someone's badge. 


Also called publishers or webmasters, an affiliate is a person that refers traffic (in this case players) to an operator website, for example would refer a player to The affiliate is then paid a revenue share or CPA (cost per acquisition) for each of the players they send.

Introducing brokers

An introducing broker (IB) is a person or institution who has all the functions of a broker, except to accept money or any type of investment. The introducing broker (IB) usually refers its clients to a dealer and, in return, receives compensation, such as commissions.

Registering as an affiliate or introducing broker

If you are not sure if you qualify as an affiliate or IB, please email us directly at with details of your business. If you register as an affiliate or IB under false pretense, we reserve the right to ask you to re-register and change your badge on the day. 

How do I get to Amsterdam?

Amsterdam is one of the most accessible countries in the world, there are connecting flights from all over Europe, the United States and Australia.

Amsterdam Airport Schiphol is just fifteen minutes from Amsterdam RAI, whether travelling by car, train, taxi or bus.

Will you be mailing me my badge or do I pick it up at the exhibition venue?

Once your registration has been finalised, you will receive an email with your e-badge for the event (these will be sent out before the event). It is imperative that you bring this along to registration in order to be able to enter the show. Your e-badge MUST be printed or available to scan on your mobile device. With extra safety measures in place, this is the fastest and safest way to gain entry.

How do I get my e-ticket? 

Email confirmation will be sent to your inbox and e-badges will be distributed before the event.

Your e-badge will be your on-site ID document.

Do I need my e-ticket?

For the fastest way to gain entry to the event, it is imperative that you bring your e-ticket with you to the show in either print or mobile format. The e-badge holds all your details that the iGB Live! staff need to be able to let you into the show, so you can enter the exhibition, conference and networking parties.

If you cannot find your e-badge, please look for an email from or simply email to have one re-sent.

If you have any other queries about your registration, please contact

The details on my e-badge are wrong. How do I change them?

On your registration email you should have received a unique registration key in your confirmation email.

You can log back in to registration using your unique key to amend your details.

If you are still having issues, please email

Is there an age restriction to attend the event?

iGB Live! is a strictly over 18's event. We are operating on a 'Challenge 25' basis, therefore if you are fortunate enough to look under 25, please ensure you bring ID in the form of your passport or drivers license as we will be checking on the door. Please note that this applies even if you have attended previous events.

Do you offer media passes to the event?

If you are interesting in becoming a media partner please click here and complete the attached form. 

Press passes will be available soon.

I am a member of the non-gaming media. Can I attend the show as a reporter or journalist? 

All film or photography taken at iGB Live! is the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast without prior permission. The organisers retain the right to remove anyone from the hall, should they be seen photographing or filming in prohibited areas. 

Photography and Videography passes will be available soon.

Entry is at the discretion of the iGB Live! organisers, who reserve the right to exclude any person(s) without prejudice.

In the event of a member of the non-gaming media gaining access without the above permission or if they have gained entry to iGB Live! using false information or credentials or have deliberately withheld information, they will be ejected from the exhibition. Film and content taken at iGB Live! will remain the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast.


Updated 25.01.2023

Clarion Gaming continues to ensure we are running a responsible event where the likelihood of COVID being present is reduced. Below are the measures we have implemented for iGB Live 2023!

Self-Assessment – Before coming to iGB Live we ask everyone to take the time to self-assess. Are you feeling well? Do you have any symptoms of COVID including; high fever, a continuous cough, change in your sense of smell or taste? If you have any of symptoms of COVID please stay away.

Cleaning, Hygiene & Ventilation – A more regular and deep cleaning regime, the provision of sanitising stations and ensuring adequate ventilation means we reduce the likelihood of the virus being spread.

Mask Friendly Event - Wearing a face covering or mask will not be compulsory at iGB Live!. Exhibitors and attendees are however welcome to wear them should they wish.

Communication & Training – We continue to publish the relevant information on biosafety measures via our website. Onsite, our exhibitors and guests will be advised of how they can help keep the event safe via signage reminding them of the basics; regular hand washing, making extra space and covering coughs and sneezes.

Travel Advice - Entry requirements into the Netherlands depend on where you are travelling from. Please refer to the official Dutch government guidance available here>>

More COVID19 information and FAQs here>>